Good Life® Return Policy

Don't worry, we've got you covered! In the unlikely event that anything goes wrong with your purchase, you're protected by our 45 Day Money Back Guarantee and 1 Year Manufacturer's Warranty.

 

45 Day Money Back Guarantee

How It Works

We're excited about our products and can't wait for you to give them a try. We're sure you'll fall in love with your new purchase, but if you're not satisfied for any reason, simply send it back to us within 45 days and we will gladly refund the product price. To allow for quick and easy processing, please make sure to get an RMA Number beforehand. Details are below!

 

Products Covered

All Good Life® branded products, except those marked as "All Sales Final", are eligible. Any 3rd party products we sell may have different warranty policies, but if so will be clearly marked. Products must be in usable and resellable condition. Items damaged due to accident, misuse, abuse or negligence will not be accepted.

 

How Long Am I Covered?

Your guarantee starts the day your order is delivered and expires 45 days after that date.

 

Getting an RMA Number

An RMA (Return Merchandise Authorization) number is required to return your product. Please call our Customer Care Center at 1-800-657-8214 (USA) or 1-541-245-4488 (outside USA) and we'll get you taken care of. We've made it a quick and easy process. 

 

Shipping your Return to Us

  • Write your RMA number on the outside of the package. Since RMA numbers make it easy for us to identify your package and process your return, packages sent without a visible RMA number may be refused.
  • We recommend adding tracking and insurance to your return shipment. We can't be responsible for packages lost by your shipping carrier, so make sure you're covered. It's cheap and worth it.
  • You are responsible for the cost of shipping the product back to us.

 

Refund Amount & Processing Time

We refund you the product price, which is the total amount of your order minus shipping costs. Please allow 5 business days from the time we receive your return to process your refund. We will issue your refund back to the credit card you used at the time of purchase. If we have your email address on file, we will send you an email confirmation when we receive your return and when we refund your order

 

Refused Packages

Please do not refuse your order when it is delivered or send your return package back to us as refused. UPS charges us $11 for any refused shipment - a fee we must unfortunately pass along to you.

 

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1 Year Manufacturer's Warranty

How It Works

The Manufacturer's Warranty protects your product from defects due to manufacturing. We will either repair or replace the defective product.

 

Products Covered

New Good Life® products are protected for 1 year. Refurbished products are covered for 6 months. Products must be in usable & resellable condition. Products damaged due to accident, misuse, abuse or negligence are not eligible. Warranty is not transferable.

 

How Long Am I Covered?

Your warranty starts the day your order is delivered. It ends 1 year after that date for new products and 6 months after that date for refurbished products. Please note that the warranty does not start over when you receive a replacement.

 

Getting an RMA Number

An RMA (Return Merchandise Authorization) Number is required to return your product. Apply for an RMA online or call our Customer Care Center at 1-800-657-8214 (inside the US) or 1-541-245-4488 (outside the US).

 

Shipping your Return to Us

  • Write your RMA Number on the outside of the package. Returns sent without a visible RMA number may be refused.
  • Postmark your shipment (have it in the mail) no later than the last day of your warranty. Obtaining an RMA number within that timeframe without actually shipping your return does not qualify.
  • We recommend that you add tracking and insurance to your return shipment. Good Life Inc. cannot be held responsible for packages lost by your shipping carrier.
  • You are responsible for the cost of shipping the product back to us and we pay the cost of shipping a replacement back to you.

 

When Will I Receive My Replacement?

Once we have received your return, please allow us 5 business days to process and send out your replacement product. We will send you an email confirmation when we receive your return as well as when we send your replacement shipment if we have your email address on file.

 

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2 Year Protection Plan
No manufacturing defects for 2 years or Good Life® will replace it hassle-free!

3 Year Protection Plan
No manufacturing defects for 3 years or Good Life® will replace it hassle-free!

3 Year Ultimate Protection Plan + Accidental Coverage
3 Years of Protection not only from manufacturing defects, but a free "oops!" replacement as well. No questions asked!